Faqs – adornbyanokkhi.com

Start typing and hit Enter

Shopping Cart

Your shopping bag is empty

Go to the shop

Don’t have an account?Register now

Frequently asked questions

We understand that you may have a lot of questions to ensure you are getting the very best for yourself or your loved ones. Here are some of the questions that we are most frequently asked. Didn't find what you were looking for? write to us and we will get back to you as quickly as possible.

What if I have received a damaged/incorrect piece?

No way! That definitely should not have happened. But don’t worry we will arrange for a pick-up and replace the piece with a fresh one within 15 days. Just get in touch with us by dropping us an email on info@adornbyanokkhi.com or whatsapp us using this link https://wa.me/919867639989 Please ensure that you take a photograph of the damaged/incorrect piece and send it to us the moment you are delivered the Piece

What if the Product Breaks?

Quality is extremely important to us, so if your Adorn piece breaks we would be happy to Repair it for you free of charge within our 30 day warranty period. To initiate the repair process, please contact us on info@adornbyanokkhi.com or whatsapp us using this link https://wa.me/919867639989. We are happy to repair any piece beyond our 30 day warranty period too. In this case, any additional charges will be levied on a case to case basis. Please note our complimentary 30 day warranty does not cover lost stones. We are happy to replace any lost stones at an additional charge which will be determined on a case to case basis.

Is my Adorn product insured?

Your Adorn piece is fully insured until it reaches your door step. We work with the most Safe and reputed Couriers in India. Please do not accept any package that has been tampered with.

If I ordered of the wrong size can I Exchange it?

We want you to feel completely satisfied with the fit of your jewelry piece. We are happy to resize your piece e within 15 days from the date of receipt of the product. Shipping charges will be as per actuals You will have to contact us on info@adornbyanokkhi.com or click WhatsApp Us to process the exchange

How long will it be before I get a refund?

Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.

Why have you not refunded the original delivery charge?

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.